Professional Implementation Services for Oracle Utilities Billing

City of Fort Myers - Information Technology has issued request for proposal, solicitation RFP 26-106.

The City of Fort Myers, Florida ("the City"), is soliciting proposals from qualified firms to provide professional implementation services for a new Utility Billing System (UBS) that will support the City's water, wastewater, and solid waste utility operations. Through this Request for Proposals (RFP), the City intends to acquire the rights to use a Utility Billing System that satisfies the functional, technical, and implementation requirements identified herein.

The City has recently implemented Oracle Enterprise Resource Planning (ERP) solutions for core business functions, including Financial Management, Human Resources, Payroll, and related administrative operations. As part of its long-term technology strategy, the City has elected to standardize around Oracle solutions whenever practical. Accordingly, the City is seeking an experienced implementation partner to deploy Oracle Utilities Customer Cloud Service (CCS), and Oracle Fusion Field Service (OFFS) to ensure seamless integration with the City's Oracle ERP environment. The selected proposer will be responsible for providing the professional services necessary to successfully implement Oracle Utilities Customer Cloud Service (CCS), and Oracle Fusion Field Service (OFFS). Services are expected to include, but are not limited to, project management, business process review and configuration, system implementation, integration, data conversion, testing, training, change management, go-live support, knowledge transfer, and post-implementation support. Oracle Utilities Work and Asset Cloud Service (WACS) is currently considered to be out of scope for this project. The City is, however, prepared to consider bringing it in scope, if it is deemed necessary to meet the City’s functional requirements. Proposers are not required to be authorized resellers of the Oracle software. The City will consider proposals under which the software is acquired directly from Oracle or through the implementation partner acting as a reseller. Proposers should clearly identify the proposed software acquisition approach and any associated responsibilities. Proposals should include a comprehensive description of the proposed implementation methodology, project governance structure, staffing plan, and the roles and responsibilities of all key project personnel. Proposers should also clearly define all implementation activities, project deliverables, assumptions, dependencies, and the scope of post-implementation support and ongoing services.

Responses are due October 14, 2026 at 2:00 PM EDT.

Questions must be submitted by October 7, 2026 at 4:00 PM EDT.

A non-mandatory pre-proposal conference is scheduled for September 25, 2026 at 10:00 AM EDT at Microsoft Teams meeting Join: https://teams.microsoft.com/meet/276141574534767?p=RXzIfBi5FvUlVh1MGi Meeting ID: 276 141 574 534 767 Passcode: mp25kj74.

Contact: Leigh Dygert, Senior ITS Project Manager (ldygert@fortmyers.gov, (239) 321-7119).

14 documents are attached to the notice: Fort Myers_UB_RFP_09 18 26; FM_UB_ATT_1_Signature Page; FM_UB_ATT_2_Proposer Statement; FM_UB_ATT_3_Prof_Svcs_Background; FM_UB_ATT_4_Prof_Svcs_Reference v1; FM_UB_ATT_5_Technology Deployment; FM_UB_ATT_6_Project Expectations; FM_UB_ATT_7_Functional Requirements v2.

The full solicitation document, addenda and the question-and-answer thread are on the agency's OpenGov portal at https://procurement.opengov.com/portal/cityftmyers/projects/303229. Responses are submitted electronically there, and a free vendor account is required before you can upload one.